Complaints Policy

Last updated: 8 June 2026

1. Purpose

This policy explains how to raise a complaint about our digital habit-tracking services, website, or customer support. We take complaints seriously and aim to resolve them fairly and promptly.

2. How to complain

You may submit a complaint using any of the following methods:

3. What to include

Please provide your full name, contact details, account email (if applicable), a clear description of the issue, relevant dates, and what outcome you are seeking. This helps us investigate efficiently.

4. Our response times

If we require more time due to complexity, we will inform you of the delay and provide a revised timeframe.

5. Escalation

If you are dissatisfied with our final response, you may request escalation to a senior member of our team by replying to your case reference number. We will conduct a further review within 14 working days.

6. Alternative dispute resolution

If your complaint relates to a paid subscription and remains unresolved, you may be entitled to refer the matter to an approved alternative dispute resolution (ADR) provider. We will provide details of an applicable ADR body upon request, in line with the Consumer Rights Act 2015.

7. Regulatory bodies

Depending on the nature of your complaint, you may also contact:

8. Record keeping

We retain complaint records for 24 months to monitor trends and improve our service. Personal data is handled in accordance with our Privacy Policy.